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About Us This web site is owned and operated by Crocodilla Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Crocodilla Garden Products (Crocodilla Ltd)
Hill View Road, Michelmersh, Romsey, Hampshire, SO51 0NN, United Kingdom
Phone: 01794 367 286
Fax:01794 367 833
Email: info@crocodilla.co.uk
VAT Reg; 760534047

Company number: 4037441
Making A Purchase Making a purchase could not be easier. Just browse our online store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from UK or anywhere else, place your order and your card company will convert the transaction to UK Pounds or your own currency.

All Credit Card Transactions are processed by Royal Bank of Scotland World Pay who are our payment service provider, unless you choose to use Paypal.

We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Shipping and Handling charges are for UK Mainland deliveries, supplements may apply for other destinations.
Delivery Schedule We deliver your order right away if item in stock. We will normally send your order to you in 7-10 business days.

Garden Gates and Garden Beches are normally despatched within 10-14 business days and Solamagic products within 30 business days.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you.
Tax Charges For orders made from the UK 20% VAT is added.
Credit Card Security When the order is placed at our website, credit card transcations are dealt with by RBS World Pay the Royal Bank of Scotlands Payment Provider Service or Paypal. Crocodilla does not take or hold any of your credit cad details.
Guarantee We guarantee your satisfaction.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on01794 367 286 or fax us on 01794 367 833 or write to us at Crocodilla, Hill View Road, Michelmersh, Romsey, Hants, SO51 0NN
Privacy Policy Crocodilla Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy We hope you will be delighted with your purchase. If however you wish to return any goods for refund or exchange please comply with the following procedure:

You can, at any time, within 7 days of receiving your order, return all or part of your order to us. The goods to be returned must be unopened and in ‘as new’ condition. We are unable to accept items where there is evidence that goods have been used or damaged.The exception being faulty goods.

Please carefully parcel up your return, enclose the postage label that was attached with your original order. This is important, if you do not enclose the postage label we will not be able to process a refund as we will not be able to identify you.

Please post your returns parcel to:-

Crocodilla Garden Products
Hill View Road
Michelmersh
Romsey
SO51 0NN

Please obtain a ‘proof of posting’ receipt. You should keep your ‘proof of posting’ receipt in a safe place as we will not be responsible for returned items that are lost in the post unless you have this. We will refund postage for any faulty items returned to us, however we cannot accept liability for an item until it has been returned to us and has been confirmed as faulty.


On receipt of the returned item(s) we will either exchange (if you have requested an exchange, and we have the appropriate item in stock) or refund the purchase price to the payment card used to pay for the original order. Your original postage costs will only be refunded if the return is due to faulty merchandise and you do not want an exchange.

This returns & exchange procedure is in addition to your statutory rights and does not affect your right to cancel the contract within 7 days under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email to paul@crocodilla.co.uk advising that you wish to cancel your contract before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us along with a postage label, as described above.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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