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Frequently Asked Questions
Please contact us with your questions, and we will publish the answers on this page.

Are my brackets safe?

Yes. All Crocodillas brackets have undergone a rigorous testing programme with independent test results provided by Lloyds British, they are further enhanced by structural engineers to ensure the product is fit for purpose; & NOW they also now have CE certification ....still not convinced?
Then for complete piece of mind they benefit from a five year guarantee against rusting and bad workmanship, unrivalled within the awnings industry.


Do the brackets fit any brick configuration?

Our brackets are designed for use with metric sized bricks.


How do I know if my house has metric or imperial bricks?

Simple - if your house was built after 1966 its almost certain that its built with metric standard bricks 215 x 102.5 x 65 mm, but if you have any doubts just send in a photo or take some measurements and we'll do the rest.

What fixing should I use?

Generally speaking we always recommend establishing what substrate you are installing to; this can be achieved by a sample drilling of the area where you are installing. If you have any concerns please contact us here at Crocodilla, and we can arrange a site survey (charge applicable) whereupon a fixing solution will be determined that’s backed by our fixing partners.

Can I have my brackets in a different colour?

Yes - all brackets are powder-coated in four colours, but we are able to suit the brackets to the pantone colour or Ral codes you require. Please contact us for special orders.

How do I measure my brackets?

That’s the beauty of using Crocodilla brackets! In most cases they are standard sizes but for gutter brackets & pipes you need submit just one dimension, the standoff measurement along with the model your using colour & quantity – job done!

How Do I Order?


Go to our SHOP, or fill out an ENQUIRY FORM.

We receive your order – along with payment.

We confirm receipt of your order.

We fax back your order confirmation within 24 hours - you must check to see if the supplied specifications are correct .

If we receive no adjustments or notification within a further 24 hours of our FAX we proceed to manufacture.

  • Remember we manufacture your brackets to the supplied specifications - any late notifications of change after this period are chargeable.
  • We despatch to address supplied upon completion.

We enclose copy of original request along with QC sheet for your records.